Customer Success
Team Lead & Sales Expert

Results-driven specialist with extensive experience in iGaming, tech, and luxury sectors. Expert in Workflow Automation (Zapier) and Revenue Growth.

Available for hire

Driving 30% Retention & €2M+ Revenue Growth

Expert in managing high-performing teams, implementing efficient workflows, and leveraging data to optimize processes. Proven success with Benelux and global enterprise clients.

📍 Casablanca, Morocco 🗣️ English, Arabic, Berber, French

€2M+

Pipeline Generated

120%

Quota Hit

99%

Accuracy

Core Stack

Automation & Tech

Zapier Expert Salesforce Zendesk Google Digital Garage

Education & Certs

BA, English Literature

FUIM University

TESOL Cert Salesforce Auto Generative AI

Freelance Missions

● Car Dealership Software Promotion
● M&A Deal Sourcing Support
● Digital Marketing Sales

Work History

Current Role

Customer Success Lead

Present

Montrichard Group

Led team of 8+, improving customer retention by 30%.
Managed €1M+ monthly orders with 99% accuracy.
Managed luxury brands: Undone, Nivada Grenchen.

Tech Sales

Inside Sales Associate

2024

Arrow Electronics (Broadcom)

Managed 50+ Benelux enterprise accounts.
Achieved 120% of quarterly sales quota.
Closed 15+ new deals per quarter.

iGaming

Sales Manager & CS

2023-2024

MOSTBET Partners

Managed 10+ telemarketing agents.
generated €1M+ new revenue per quarter.
95%+ satisfaction rate on inquiries.

Product

Product Specialist

2018-2022

Majorel

Supported 50+ agents with product expertise.
Improved first-contact resolution by 25%.
Created training materials & FAQs.

Ready to scale your Sales & CS teams?

Currently based in Casablanca. Open to global remote or local leadership roles.

JDElouardi@gmail.com LinkedIn Profile

+212 665 229 121

Customer Success Team Lead & Sales Expert